Return & Exchange Policy
Shipping Policy
Processing Time:
All orders are processed within 2 to 4 business days. Please note that orders are not shipped or delivered on weekends or holidays. During high-demand periods, processing may take slightly longer.
Shipping Rates & Delivery Estimates:
Shipping charges are calculated at checkout based on your location and chosen shipping method. Here are the estimated delivery times:
- Standard (US): 3 to 5 business days
- Expedited (US): 2 to 3 business days
- International: 7 to 21 business days (varies by country)
Tracking Information:
Once your order ships, you’ll receive a confirmation email with a tracking number. This number will allow you to follow your package every step of the way.
Return & Exchange Policy
Returns
-
Returns are accepted within 30 days of the delivery date.
-
Items must be unworn, unwashed, and in original condition.
-
Sale items, limited drops, and custom pieces are final sale and not eligible for return.
Exchanges
-
Need a different size or color? We offer free exchanges for U.S. customers (subject to availability).
How to Start a Return or Exchange
Email us at SocalCowboy@gmail.com] with your order number and reason for return. We’ll respond within 24–48 hours with next steps.
Refunds
-
Refunds are issued to the original payment method once your return is received and inspected.
-
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your gear arrives damaged or you received the wrong item, contact us within 7 days of delivery — we’ll make it right, no questions asked.
Have a question about your order? Please provide your order number and order date when contacting us.